Frequently Asked Questions | FAQ | Parknasilla Resort & Spa Kerry

To book your stay using a Parknasilla voucher please call our Reservations team on (064) 66 75600 or email reservations@parknasillaresort.com please ensure that you have your voucher number or code to hand.

We love to welcome groups to Parknasilla.  Please contact a member of our Reservation team on (064) 66 75600 or email reservations@parknasillaresort.com

From Killarney take the N71 for Kenmare through Molls Gap. At the top of Molls Gap (Avoca), turn right for Sneem. From Sneem Village turn left on to Kenmare road, from here it is only 2 miles to Parknasilla Hotel. Free car parking is available at the hotel.
GPS Coordinates: Lat 51.8166136  Long –9.873573171117961

To make a reservation you can book directly on our website www.parknasillaresort.com or you can call our reservations team on (064) 66 75600.

A credit card is required to guarantee your hotel booking and no charge will be imposed until post your stay in most cases.  However certain packages may carry different payment terms.  Please note for self-catering booking different deposit and payment terms apply. We accept Laser, Visa, Mastercard and American Express.

Please call our reservations team on (064) 66 75600.  They will require your credit card to pre-pay for their reservation.

The following are Parknasilla cancellation policies:

Hotel Cancellation Policies
Parknasilla Hotel Room cancellation policy states that the hotel must be notified 72 hours prior to your arrival date of any modification or cancellation of your booking. Cancellation or part cancellation of your booking within this period will be subject to 100% cancellation charge and Parknasilla will apply this charge to the credit card that was provided as security at the time of booking.
Five Day Midweek Full Board Package Cancellation Policy
A booking fee of 10% will be deducted at the time of booking. Our cancellation policy is 72 hours prior to your arrival date. Cancelling your reservation or part cancelling your reservation within 72 hours of arrival date or non-arrival will be subject to 100% cancellation charge which will be automatically debited from the credit card details given at the time of reservation. In the event that we are unable to honour your reservation due to Government Restrictions or other, you will have the option to rebook for an alternative date, receive a gift certificate or a refund of any prepayment less the 10% booking and administration fee when the hotel is operable.
Christmas Cancellation Policy
 A non-refundable deposit of 10% of the total stay cost is required at the time of booking to confirm Christmas stays. A further 50% of the total stay cost is due October 1st. Balance of total stay to be paid in full on departure. Cancellations received before October 27th will be issued a refund of the second payment of 50% of the total stay. No refunds for whatever causes will be issued by us for cancellations after October 27th 2022.
New Year’s Eve Celebration Cancellation Policy
A non-refundable deposit of 10% of the total stay cost is required at the time of booking to confirm New Year’s stay. A further 50% of the total stay cost is due October 1st. Balance of total stay to be paid in full on departure. Cancellations received before October 27th will be issued a refund of the second payment of 50% of the total stay. No refunds for whatever causes will be issued by us for cancellations after October 27th 2022.
Lodge Cancellation
Two Bedroom Self Catering Lodge Cancellation Policy A €155 non refundable deposit will be taken at the time of booking. For our two bedroom self catering lodges our cancellation policy is 7 days prior to the arrival date. Cancelling your reservation or part cancelling your reservation after this or non-arrival will be subject to 100% cancellation charge which will be automatically debited from the credit card details given at the time of reservation. Additional terms may apply. In the event that we are unable to honour your reservation due to Government Restrictions or other, you will have the option to rebook for an alternative date, receive a gift certificate or a refund less a booking/administration fee of €40 payable when the hotel is operable.

If a reservation has been guaranteed to your credit card. Cancellations or part cancellations made within 24 hours of arrival date or non-arrival will be subject to 100% cancellation charge which will be automatically debited from the credit card details given at the time of reservation. Different terms may apply for self-catering and special event and Christmas bookings.

The reservation is guaranteed by credit card, please contact the Hotel if arrival time is later than 6pm.
We accept Laser,Visa, Mastercard and American Express.
Please be aware that a credit card will be taken at check-in for authorization and a PIN number is required for European credit card holders (American Express excluded).
Cheques will be accepted only with a valid cheque guarantee card and up to the value which is displayed on the card. Additional terms may apply.
In the meantime, we look forward to welcoming you to Parknasilla Resort.
The Reservations Department
Parknasilla Resort, Sneem
Co Kerry, Ireland
Phone : +353 (0) 64 6675600
Email: reservations@parknasillaresort.com
The Spa at Parknasilla
For reservations for The Spa at Parknasilla Tel +353 64 667 5600 or email spa@parknasillaresort.com.

Please contact our front of house team and we will arrange a Taxi for you.

We offer the following services at Parknasilla for the little ones:
-Bottle and Food Warming Services
– Baby changing stations
– High Chairs
– Cots (standard travel cots are provided – we do not provide separate cot mattress)
– Swimming Nappies

If you have specific needs such as accessibility, dietary requirements or questions regarding your request, please call the hotel directly on (064) 66 75600 or email reservations@parknasillaresort.com.

If you would like to upgrade to a superior room or would like to mark a special occasion on arrival with a bottle of wine, prosecco or chocolates please contact our reservations team at ((064) 66 75600, or email us – reservations@parknasillaresort.com for prices. We will require a credit card to charge for these items.

Free parking is available at Parknasilla Resort & Spa.

Check-in is available from 4 pm onwards. Check-out time is 11.30 am. Please do not arrive at the resort before 4 pm so that we can adhere to Government Public Health protocols in relation to physical distancing and provide your bedroom with the highest standard of deep cleaning and sanitisation.

Courtyard Lodges and Woodland Villas check-in time is 4 pm. Check out time is 10 am. Please do not arrive at the resort before 4 pm in order that Resort Management can adhere to Government Public Health protocols and ensure that your assigned Lodges and Villa receives the highest standard of deep cleaning and sanitisation.

Yes, WiFi is free for all guests and available in all hotel bedrooms, lodges and villas and throughout the hotel public areas.

There is Wheelchair Access to Common/Public Areas. If you require an accessible room please call the hotel directly on (064) 66 75600 or email reservations@parknasillaresort.com

Please contact reception on 064 66 76500 and we will check lost property for your item.

Breakfast is served from:

8 am – 10.30 am midweek

8 am – 11.00 am at Weekends

Dinner Service is served from 6.30 pm.

Breakfast costs €23 per person and €13 per child. No charge for breakfast for infants.

Full listings of Church Services are available from our front of house team.

Should you need Medical Services during your stay please contact our front of house team, who can contact a doctor on your behalf.

They are a number of activities for people of all ages at Parknasilla Resort & Spa. Some activities nearby Parknasilla Resort & Spa include:  Please visit the Explore Activities section of the website.

Boat Trips – to view boat trips from Parknasilla Resort & Spa please click here.
Swimming – Parknasilla’s wonderful heated swimming pool with enthralling views over the Kenmare Bay and loungers to relax and rest upon, the pool is located adjacent to our Spa and our Hot Tub Deck. Please click here for more information.
Walking – Parknasilla is a private estate of over 500 acres of parkland on one of Ireland’s most spectacular and scenic peninsulas. View walking trails at Parknasilla by clicking here.
Cycling – Parknasilla Resort & Spa is the perfect location for your activity break in Ireland we can arrange for guests to hire bikes from our local agent including safety equipment for daily use*. For more information on cycling at Parknasilla please click here
Tennis – Enjoy a game of tennis on one of our two outdoor all weather floodlit courts. Tennis balls and rackets are available complimentary from the concierge desk.
Fairy Trail – The Fairy Trail is the most magical and enchanting areas of Parknasilla Resort and provides for a memorable experience for all the family. For more information on The Fairy Trail at Parknasilla Resort & Spa please click here
Treasure Trail – PJ’s treasure Trail is a journey of discovery for our little guests of Parknasilla Resort. For more information please click here
Galleries – Parknasilla Hotel & Resort is situated on the Ring of Kerry which is internationally renowned for its scenic beauty and an inspiration for budding artists and professionals alike.
Horse Riding – Guests at Parknasilla Resort & Spa can enjoy horse riding at The Eclipse Centre or The Blackwater stables which are located just 15 minutes away at Blackwater Bridge.
Archery – Archery is the perfect way to pass away an afternoon at Parknasilla. Catering for first-time beginners or seasoned shooters, our resident expert will be on hand to offer his advice or expertise. For more information please click here.
Golf – Parknasilla Golf Resort, Kerry is the perfect location to plan your Kerry golf break, boasting a 9 Hole Golf Course. For more information please click here
Boat tours – can be arranged at the hotel with our front of house team.
Ring of Kerry – Parknasilla Resort & Spa is located in the heart of The Ring of Kerry. For more information please click here
Owl Experience – Come and meet Andy and his beautiful Owls and Falcon from Ring of Kerry Falconry. For more information please click here
Murder Mystery – A fun new activity that involves finding out who murdered our head chef and the weapon used by examining clues hidden throughout the resort  click here
Fun Golf – Come and play in our mini golf. Best way to learn kids how to play golf! A free activity for guests, with putters and balls available at the clubhouse.  click here

Leisure facilities currently open at Parknasilla are:-

  • Indoor Swimming pool 18m
  • Outdoor hot tubs
  • Outdoor Terrace
  • Gym
  • Spa Treatments (Residents only: we advise you book pre arrival)

It will be our pleasure to welcome you and your loveable four-legged friend to Parknasilla. We understand the pleasure of travelling with your dog.
For your added convenience we have recently completed building ten dog Kennels – ‘The Willows’.  Each unit measures 3.5 metres x 3 metres approximately.The area located just a short 5-minute walk from the main hotel. For more information regarding the resort rules for dogs – please click here.

Yes, all bedrooms are equipped with ironing boards and irons.

The most suitable room selection in this instance would be to select a Manor Triple Room. For more information please click on Manor Triple Room.

Parknasilla Resort & Spa has a long standing tradition of welcoming families through our doors.  We are very proud to welcome back year after year families that have been coming here through the generations and new families alike. For more information please click on the following link Parknasilla Activities

Failte Ireland four star rating.

As part of our ongoing commitment to the environment, Parknasilla are delighted to announce the introduction of electric car charging points at our hotel. The points are standard 3-pin sockets and guests need to bring their own granny charger . There will be a €10 fee to use this facility.  Please enquire at reception for details if you wish to use this facility.

The hotel is currently for residents only at Parknasilla Resort & Spa.

Call Gifts Offers Map