Parknasilla Resort & Spa is a luxury Kerry hotel that has 89 bedrooms and Suites, 24 luxurious two bedroom self catering lodges and 38 three bedroom self catering villas located within a short walking distance of the main hotel.

We have a fantastic new vacancy for a Reservation Agent to now join our well established team.

This is an exciting opportunity for someone who has a great passion for working in hospitality and would like to progress their hospitality career.

Objective of the Role:

  • Reporting to the Revenue Manager, the Reservation Agent is the first person that a guest interacts with prior to the guests arrival to the Hotel. Attention to detail and Hotel Administration experience would be an advantage.

Key Duties and Responsibilities:

  • The main responsibility of a hotel reservation agent is to assist the customer with booking and planning their up coming stay with us
  • Assist with special requests and room allocation
  • Ensure expectations are managed in advance of the guest’s stay.

Requirements:

  • Excellent customer care skills.
  • Be able to work on your own initiative.
  • Excellent communication skills.
  • Be able to cope well under pressure.
  • Opera Computer System experience would be an advantage

 

Benefits include:

  • Career progression opportunities
  • Meals on duty.
  • Discounted Staff accommodation
  • Attractive Wage offering